FAQ

Frequently Asked Questions

Orders & Shipping

How long does processing take?
Orders are usually processed within 1-3 business days after payment confirmation.

How long does shipping take?
Standard shipping takes 7-15 business days. Express shipping takes 3-7 business days (where available).

Do you ship internationally?
We currently ship to the United States and Canada.

How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to track your package.

Do you offer free shipping?
Yes, free standard shipping is available on orders over $49.99 (US only).

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, clean, and in original condition. Please contact us first before returning any item.

How long do refunds take?
Once we receive your return, refunds are processed within 5-10 business days.

What if my item arrives damaged?
Contact us within 48 hours of delivery with your order number and photos of the damaged item, and we will make it right.

Product Questions

How do I choose the right size?
Please check the size guide on each product page. If your pet is between sizes, we recommend choosing the larger size for extra comfort.

Are your products safe for pets?
Yes, all our products are carefully selected with pet safety and comfort as our top priority.